Privacy Policy

At Espresso Crew Ltd ("Espresso Crew", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, enquire about our services or book barista training.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Espresso Crew Ltd provides professional barista training, coffee consultancy and hospitality education for cafés, restaurants, hotels, offices and businesses throughout the UK.

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details on our Contact page.

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name

  • Company name

  • Job title

  • Email address

  • Telephone number

  • Business address

  • Billing information

  • Training location details

Training Information

When delivering barista training, we may collect:

  • Delegate names

  • Attendance records

  • Assessment results

  • Certificates issued

  • Feedback forms

  • Photographs (only with permission)

Website Information

When you visit our website we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Cookies and analytics information

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Book and deliver training

  • Issue certificates

  • Process payments

  • Improve our website and services

  • Communicate about bookings

  • Send marketing emails (only where you have consented or where permitted by law)

  • Meet legal and regulatory obligations

4. Marketing Communications

If you choose to subscribe to our newsletter or marketing emails, we may send information about:

  • New training courses

  • Industry insights

  • Special offers

  • Events

  • Business updates

You can unsubscribe at any time using the link in our emails or by contacting us directly.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Understand website usage

  • Remember your preferences

  • Improve website performance

  • Measure marketing effectiveness

You can manage or disable cookies through your browser settings.

6. Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

  • Performance of a contract

  • Legitimate business interests

  • Legal obligations

  • Your consent

7. Sharing Your Information

We never sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

  • Website hosting providers

  • Email and communication platforms

  • Payment providers

  • CRM systems

  • Training administration software

  • Professional advisers (such as accountants or legal advisers)

These providers only receive the information necessary to perform their services and are required to keep your data secure.

8. Data Security

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

Although no online system can guarantee absolute security, we continually work to keep your information protected.

9. How Long We Keep Your Information

We only keep personal data for as long as necessary to:

  • Deliver our services

  • Meet legal obligations

  • Maintain training records

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it is securely deleted.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to certain processing activities

  • Withdraw consent where applicable

  • Request a copy of your personal data

  • Lodge a complaint with the Information Commissioner's Office (ICO)

11. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their own privacy policies.

12. Children's Privacy

Our services are intended for businesses and individuals aged 18 or over. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be published on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Espresso Crew Ltd

Email: hello@espressocrew.co.uk

Website: www.espressocrew.co.uk

Last updated: 3 August 2026